How to Return Your Spectrum Equipment

Are you moving to a new location but don’t know how to return your Spectrum Internet equipment? Don’t worry, as we have answers to all your questions.

Returning your Spectrum equipment is a simple and hassle-free process if you follow the right steps. In this guide, we’ll help you return your equipment properly and avoid any extra charges. From preparing the devices to finding the nearest drop-off location, this article includes everything you need to know.

However, if you’re a Spanish user, you can access Spectrum en Español to learn about the process. Now, without further ado, let’s dive in!

Reasons for Equipment Return

You may need to return your Spectrum equipment for several reasons. Here are a few common ones:


● Moving to a location where Spectrum services are no longer offered

● Switching service providers

● Upgrading equipment or plans

● Canceling Spectrum services

Verifying Eligibility for Equipment Return

Before returning your Spectrum equipment, it’s important to verify your eligibility for equipment return. Typically, Spectrum requires you to return its equipment within a specific timeframe after discontinuing your services. To determine your eligibility and any associated fees, you should contact Spectrum customer support at 844-481-5997 or refer to its official website.

Preparing for Equipment Return

To return your Spectrum equipment without inconvenience, you must prepare yourself and follow these instructions:

  1. Remove any personal items or accessories that are not original equipment.
  2. Clean the equipment and make sure it is in good condition.
  3. Gather all the necessary components, such as power cords and remote controls, and keep them together.

Pack and Label the Equipment

You must properly pack and label your Spectrum equipment in order to avoid damage during transit. Here’s what you can do:

  1. Use original packaging if available. Otherwise, you can use a sturdy box that provides enough protection.
  2. Protect equipment with bubble wrap or similar material to minimize the risk of any damage before placing it in the box.
  1. Seal your box tightly and attach the shipping label provided by Spectrum.

Returning the Equipment

Now that your equipment has been safely packed and labeled, it is time to return it. Spectrum offers several convenient solutions for doing this:

●      Drop off Equipment at Spectrum Store: When dropping off equipment at one of Spectrum stores, representatives will provide a receipt as proof.

●      Shipping with UPS: For easy equipment delivery, consider visiting a United Parcel Service store nearby and present both your equipment and its label; UPS will handle everything else. Don’t forget to keep the receipt as proof of shipment.

Confirmation and Documentation

After returning your Spectrum equipment, you must obtain confirmation and maintain documentation. Keep this documentation as evidence of return – this may come in handy should any disputes or inquiries arise regarding its return. Make sure to:

  1. Request an acknowledgment or confirmation from your Spectrum store representative or UPS.
  2. Please keep a copy of the shipping label and tracking number if applicable. Keep the documentation in a safe place for future reference.

Finalizing the Return Process

To ensure a successful and complete return process, please follow the steps below.

  1. Contact Spectrum customer service to inform them of the return and provide any necessary details or documentation. Call Spectrum’s customer support team and check if they have received your returned equipment and updated your account accordingly.
  2. Verify that there are no additional costs or fees associated with the returned equipment.

Final Thoughts

Returning your Spectrum gear is a simple process that can save you unnecessary costs and hassle. By following the steps mentioned above, you can ensure a smooth return and end the transition or interruption of Spectrum services.


  • Can I return my Spectrum equipment to any Spectrum store?

Yes, your Spectrum equipment can be returned to any Spectrum store – simply locate one near you and follow this article’s drop-off procedure to return it.

  • What will happen if I fail to return my Spectrum equipment within its specified deadline?

Failing to do so could result in fees or charges for using it. Thus, it is important that equipment is returned as quickly as possible in order to avoid incurring additional expenses.

  • Can I ship my equipment using another carrier instead of UPS?

Unfortunately not. Spectrum requires UPS as its preferred return carrier to ensure a standardized and efficient process for equipment returns.

  • How long will it take Spectrum to process my return and update my account?

Spectrum typically updates your account within a few business days of receiving returned equipment and should provide customer support if any concerns or inquiries arise. For any issues or inquiries related to returning equipment to Spectrum, please reach out directly for support.

  • Can I return my equipment if I canceled Spectrum services a long time ago?

To find out whether you can return your equipment after canceling Spectrum services long ago, speak to Spectrum’s customer support and inquire about the specific policies on equipment return for former customers based on your individual situation. They should be able to offer guidance suited specifically for you and offer you guidance accordingly.

Jeremy Edwards
Jeremy Edwards
On Chain Analysis Data Engineer. Lives in sunny Perth, Australia. Investing and writing about Crypto since 2014.

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