Planning a visit to your local Verizon store but want to make sure you arrive before they close? Whether you need to upgrade to a new phone, pay your bill, or get technical support, knowing when Verizon stores close is essential for a successful visit. The question of what time does Verizon close doesn’t have a simple answer since hours can vary by location, store type, and day of the week. Making the decision to visit at the right time ensures you won’t be left waiting outside the door after closing.
In this comprehensive guide, we’ll provide you with everything you need to know about Verizon store hours, including standard closing times, how to find your specific location’s hours, and what to do when stores are closed. By the end of this post, you’ll have all the information needed to plan your next visit effectively.
Quick Answer: Verizon Closing Times
If you’re looking for a fast answer, here are the most common Verizon closing times:
- Most Verizon stores close at 7:00 PM Monday through Saturday
- Sunday closing times are typically 6:00 PM
- Customer service phone lines close at 7:00 PM Monday-Saturday, 5:00 PM Sunday
- Hours vary by location and store type, so checking your specific store is recommended
Closing times may also vary between different carriers, so if you are considering visiting other mobile service providers, it’s important to compare their hours as well.
Standard Verizon Store Hours
Most Verizon company stores follow a consistent schedule across the country, though you’ll find some regional differences. Here’s what you can typically expect:
- Monday through Thursday: 10:00 AM to 7:00 PM
- Friday: 9:00 AM to 7:00 PM (extended morning hours)
- Saturday: 10:00 AM to 7:00 PM
- Sunday: 10:00 AM to 6:00 PM (earlier closing)
Holiday hours may differ significantly from the regular schedule. During major holidays like Thanksgiving, Christmas, and New Year’s Day, many locations close entirely or operate with reduced hours. In November, especially around Black Friday, many stores may extend their hours to accommodate increased shopping activity. Some stores may also extend their hours during busy shopping seasons like Black Friday or back-to-school periods.
Verizon Customer Service Phone Hours
When you can’t make it to a physical store, Verizon’s customer service phone lines offer an alternative. However, these also have specific operating hours:
| Service Type | Phone Number | Hours |
|---|---|---|
| Mobile Support | 800-922-0204 | 8:00 AM – 7:00 PM Mon-Sat, 8:00 AM – 5:00 PM Sun |
| 5G Home Service | 800-837-4966 | 8:00 AM – 7:00 PM Mon-Sat, 8:00 AM – 5:00 PM Sun |
| 4G LTE Home Support | N/A | 8:00 AM – 7:00 PM ET Mon-Fri, 9:00 AM – 5:00 PM ET Sat, Closed Sun |
| Fios Customer Service | N/A | 8:00 AM – 7:00 PM ET Mon-Fri, 9:00 AM – 5:00 PM ET Sat, Closed Sun |
These phone support hours give customers additional flexibility when stores are closed. The mobile support line offers the most comprehensive schedule, making it a great option for urgent account questions or technical issues.
Putting Your New Phone to Use
If you prefer not to call, Verizon also provides other ways of communicating with customer support, such as online chat and email.
Finding Your Local Verizon Store Hours
Since Verizon store hours can vary by location, it’s essential to verify your specific store’s schedule before visiting. Here are the most reliable methods to find accurate hours:
Use Verizon’s Store Locator Tool The Verizon website features a comprehensive store locator that provides current hours, contact information, and services offered. Simply enter your ZIP code or city to find nearby locations. The store locator page on the Verizon website is the most reliable source for up-to-date information, as this tool is updated regularly and reflects any temporary changes due to holidays or special events.
Call Your Local Store Directly For the most current information, especially during holiday periods or weather emergencies, calling your local Verizon store is often the best approach. Store employees can provide real-time updates about any schedule changes and help you plan your visit accordingly.
Check Google Maps or Yelp Listings Many customers find it convenient to search for their local Verizon store on Google Maps or Yelp. These platforms often display current hours and may include recent customer reviews mentioning any schedule changes.
Types of Verizon Locations and Their Hours
Understanding the different types of Verizon locations can help you set proper expectations for store hours and available services:
Corporate Verizon Stores These company-owned locations typically follow the standard hours listed above. Corporate stores offer the full range of Verizon products and services, including device repairs, plan changes, and comprehensive technical support.
The staff at these locations receive direct training from Verizon and can handle complex account issues. Some locations also provide lockers for secure, contactless pickup of online orders.
Authorized Retailers Independent businesses authorized to sell Verizon products and services may have slightly different schedules based on their local business model.
These stores, such as TCC locations, might open earlier or close later than corporate stores, depending on their community’s needs and local competition. Customers can request a hold on a device or accessory for later pickup at select authorized retailer stores.
Verizon Kiosks in Malls Small Verizon kiosks located in shopping malls typically follow the mall’s operating hours rather than standard Verizon schedules. This means they might be open later in the evening, especially during shopping seasons, but may also close earlier on certain days when mall traffic is low.
Airport and Travel Center Locations Verizon locations in airports, highway travel centers, and other transportation hubs often have extended or even 24-hour availability to serve travelers. These specialized locations cater to customers who need immediate device replacement or service while away from home.
Managing Online Orders Outside Store Hours
Verizon understands that life doesn’t always fit within regular business hours, which is why the Verizon website makes it simple for customers to manage online orders at any time of day. Whether you’re looking to purchase a new phone, upgrade your plan, or buy tablets and accessories, you can browse and buy directly from the comfort of your home—even when your local Verizon store is closed.
Using the Verizon Website
Placing online orders through Verizon’s secure website is fast and straightforward. As an authorized retailer, Verizon ensures that every transaction is handled professionally, giving customers peace of mind and a great experience from start to finish.
Once you’ve made your purchase, you can choose to pick up your order at your preferred Verizon store location during your next visit. This in-store pickup option is perfect for busy customers who want to shop on their own schedule and avoid waiting in line.
To make your pickup even easier, simply search for your local Verizon store using the store locator tool on the Verizon website. You’ll find up-to-date hours of operation, so you can plan your visit at a time that works best for you.
When you arrive, Verizon’s friendly and professional employees are always glad to hear from customers and ready to help with any questions about your online orders.
Verizon’s Online System
Verizon’s online ordering system isn’t just for individuals—businesses can also take advantage of the convenience, purchasing devices, plans, and services online and picking them up in-store. Managing your account, paying your bill, and accessing support is just as simple, with a range of self-service options available 24/7 on the Verizon website.
Looking for great deals on the latest phones and tablets? The Verizon online store is a great place to find exclusive offers and flexible plan options. Customers can trust Verizon to provide fast, reliable service and support, whether they choose to shop online or in person.
What to Do When Verizon Stores Are Closed
When you need assistance outside regular store hours, Verizon offers several digital alternatives that can help solve many common issues:
Use the My Verizon App The My Verizon mobile app provides 24/7 access to account management features. You can pay bills, check data usage, troubleshoot basic device issues, and even schedule appointments for your next visit. The app also includes step-by-step guides for common problems that might not require an in-person visit. When stores are closed, you can continue managing your account or resolving issues through the app at your convenience.
Access Verizon’s Online Chat Support Verizon’s website features 24/7 chat support for many customer service needs. While complex technical issues may still require a phone call or store visit, chat support can handle billing questions, account changes, and basic troubleshooting. This option works particularly well for customers who prefer written communication. Verizon’s support team can also work with you remotely to troubleshoot devices or answer questions, even outside of store hours.
Visit Verizon.com for Self-Service Options The Verizon website allows customers to upgrade devices, change plans, and manage their accounts without visiting a store. You can also place online orders for new devices and accessories, often with free shipping or in-store pickup options.
Use Automated Phone Systems Verizon’s automated phone system is available 24/7 for quick account inquiries like checking balances, making payments, or getting usage information. While these systems can’t replace human assistance for complex issues, they’re perfect for simple, time-sensitive tasks.
Schedule Appointments Online If your issue requires in-person assistance, you can schedule an appointment through the Verizon website or app. This ensures you’ll receive dedicated attention during your visit and can help reduce wait times, especially during busy periods.
Special Considerations for Verizon Hours
Several factors can affect normal Verizon store hours, and being aware of these can help you plan more effectively:
New Product Launch Days When Apple releases a new iPhone or other major devices launch, many Verizon stores extend their hours to accommodate increased customer demand. Some locations may open early or stay open late on launch days, though these special hours are typically announced in advance through the store locator and local advertising.
Black Friday and Holiday Shopping Seasons During peak shopping periods, particularly Black Friday weekend and the weeks leading up to Christmas, many Verizon locations feature extended operating hours. These longer schedules help customers take advantage of special deals and promotions while avoiding the crowds that typically form during regular hours. Many customers recommend visiting during these times to find gifts for loved ones, such as a new phone for your mom.
Severe Weather Conditions Safety is a priority for both customers and employees, so severe weather can cause early closures or delayed openings. Ice storms, heavy snow, or other dangerous conditions may prompt store managers to modify hours. Calling ahead during questionable weather is always recommended.
COVID-19 and Health Emergencies The pandemic demonstrated how quickly store hours can change due to health concerns. While most locations have returned to normal schedules, future health emergencies could again impact operating hours. Checking online before visiting during any health crisis is a smart precaution.
Back-to-School and End-of-Year Periods Educational calendar events often drive increased demand for new devices and plan changes. Some stores modify their schedules during these busy periods to accommodate families shopping for student devices or businesses upgrading their equipment before year-end.
Community Events and Local Factors Individual stores may adjust their hours for local events, construction, or other community factors. A store located near a college might extend hours during move-in weekend, while a location in a business district might open earlier to serve professional customers. Verizon employees are known for their kind and helpful approach, making each visit a positive experience.
Understanding these special considerations helps ensure you won’t be disappointed by unexpected closures or schedule changes. When in doubt, a quick check of the store locator or a phone call can confirm current hours and save you a wasted trip.
