Employee training has become mandatory over the last few years because organizations want their employees to be relevant to the latest technologies and trends. Many organizations opt for online learning to train their employees as it is a cost-effective option and has many benefits.
However, many people are not able to utilize this technological advancement to its most total capacity. Most organizations are interested in developing a practical course but not measuring its output.
Key Performance Indicators(KPIs) are used to assess the effectiveness of the training program and make necessary changes to provide a better learning experience to the learners. KPIs help you monitor the effects that training has on the business, employees, and much more. Through learning management systems like DigitalChalk, you can track the key performance indicators. Many DigitalChalk overviews talk about the software’s ability to track learner progress and report on custom KPIs.
This process involves tracking the data and other essential training metrics. To help you better with this, we have listed down a few important KPIs that you should track.
Consumption rate
This involves the course registration, attendance of the lectures, and content consumption rate, etc. If any of these parameters are not up to your expectations, consider a feedback session to know why there is less attendance, course registrations, etc. Once you find the reason, try to counter it by fixing it as early as possible to minimize its effect.
Knowledge retention
One of the main purposes you offer employee training is to upskill your employees to perform better at their job. However, if the employees don’t retain all the knowledge they have gained through the course, then there is no point in conducting the training in the first place. To counter this issue, learning management systems have come up with some amazing features like gamification, which helps to engage the learners through interactive elements like badges, leaderboards, and rewards, etc. It also creates a fun and healthy competition among the learners as they compete for points and rewards.
Average test scores
Tracking the scores of weekly tests and assessments is the best way to understand which direction the training is heading. When you track the test scores over some time, you can understand what’s the right process and what is not. For example, maybe you should change the course content or the employees finding it hard to juggle between their work and training, whatever might be the reason you can find it out by keeping track of these scores.
Job competency rate
You can track the job competency rate in a particular team to know if they are developing the job skills through the training program or not. This is a great way to measure the effectiveness of the training program, as you can see a practical example. This is also a great way to identify people who are genuinely interested in improving themselves and performing better at the job.
Feedback
Feedback from the learners is a great way to know where to improve the training program and make it more useful. In the feedback form, ask a variety of questions like how would they rate the trainer, changes in the content formats and learning types, etc. Cover all the questions related to training so that you will get a detailed perspective on every aspect of the course. Don’t just take the feedback and leave; take necessary steps to counter the issues. This indicates how important the training is to the organization.
Conclusion
Keeping track of your employee training is always important no matter how many successful training programs you have conducted previously. In addition, as the generations change, new training methods should be adopted that cater to most of your employees. We hope this article helps you know the five major KPIs you need to track employee training effectiveness.
