Enhance Your Learners’ Engagement Using LMS With Live Chat Features

Do you ponder how live chat might influence learners’ motivation to learn? The best and most time-efficient approach to have your questions answered and share your situation with instructors is through live chat. A built-in chat feature in Learning Management Systems is a huge plus for learner participation and education.

What is live chat?

You and your website visitors can have a real-time text conversation by using a web-based tool called live chat. Compared to sending emails or making phone calls, chatting online is far more convenient. Just use the chat box to enter your questions and answers, and let your customers do the same.

All talks are in a special chat window accessed from the business’s website. You do not need your clients to download apps or sign up for subscription services before using your product, which is of critical importance.

The marketing potential of live chat is finally starting to be realized by companies. When it comes to increasing your online sales and attracting more qualified leads, nothing is more important than incorporating LMS with live chat.

Consider the following benefits and factors of using LMS with live chat features in your training:

A Stronger Bond Between Instructors and learners Is Formed Through Live Chats:

Keeping in touch with learners in this way is incredibly helpful. This facilitates instantaneous communication between you and them, allowing you to answer their questions and concerns as they arise.

Learners are more invested in their education when they are given immediate assistance when they encounter difficulties. Your training will improve if you use a live chat assistant to answer participants’ questions and give them direction. By enabling live chat, you can connect with learners more effectively.

Combining Your Systems:

Even a quick look around the internet can show you how helpful live chats can be. Their most fascinating quality, though, is the use of computers to make them sound human. They compile a list of articles that cover topics related to your search using keywords you provide. In many cases, these suggested reads provide you with the information you seek without any more participation from a human being.

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Live chat using this same concept. Use the LMS’s built-in search feature the next time an employee has a query. It can scan text for keywords and present the conversation host with relevant results. You may achieve this in near real-time by integrating your speech, text, and reference library systems. It can also guide the live chat agent toward appropriate problem-solving inquiries.

Helper in Everyday Life and Education:

With a built-in chat feature, a learner will always have a study buddy, making the LMS their go-to tool for collaborative and social learning. Learners can inquire about anything related to the course, including the procedures, the LMS’s functionality, features, grades, questions, etc.

It acts as an assistant, making online learning platforms more user-friendly and facilitating greater comfort during online training. LMS live chat integration is straightforward and dependable, and the advantages of live chat make digital learning more personalized and efficient.

Reduces Your Workload:

Live chats save time since you may connect with the learners in real time rather than sending emails or forming separate groups. These results demonstrate how well your problems and questions can be addressed. Learners can ask questions, and the system will automatically select relevant terms based on the algorithms it uses.

It automatically generates a list of relevant solutions based on the keywords you enter. Using the same logic for live chat with integrated search functionality in your LMS helps you save time by directing learners to pre-existing solutions.

Decide on some rules:

It’s preferable to have actual people working there rather than robots. Your live chat team in a training scenario at work can consist of familiar coworkers. With this level of familiarity, it may be simple to disregard their time. Keep in mind that they, too, are working towards a deadline. The person you’re interacting with needs assistance; they would not have pinged you if that wasn’t the case.

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So, don’t be judgmental, even if their inquiry appears “silly.” The employee training participant and the live chat helper must be polite and patient. Create rules for online interaction that will promote good real-time live chat conversations.

Provide Learners With Access to Your Training Materials:

Learners can ask questions and receive answers in real-time, and you can also share training materials with them in the form of short lectures, videos, notes, and articles through these chats. All media files can easily be uploaded into an LMS that supports chatting.

While participating in a live conference, you can use the built-in chat function to address learners’ questions or concerns. Notes and copies of your instruction can be made available to learners instantly.


Live chatting has many advantages over using robotic chat programs. Since employees may communicate with one another in real-time and advise team members from around the globe, it can be a valuable tool for peer eLearning feedback and real-time knowledge transfers. Establish guidelines for online interactions that promote politeness and clarity.

As the question-poser, you should be specific. You can help the responder find the root of the problem faster if you ask them smart troubleshooting questions. It will be easier to make connections between systems if they are combined. If people are available and willing to talk, then it would be nice to have a list of who is online. Lastly, have employees share their online training resources with the rest of the team by posting them to the LMS.

Jess Shaver
Jess Shaver
Online Entrepreneur. Successfully running and operating multiple eCommerce ventures, in between writing about it all.

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