Modern homes contain thousands of dollars worth of electronic devices, from smart TVs and gaming consoles to laptops and connected healthcare equipment. When these devices break down, the repair or replacement costs can quickly add up.
\That’s where Verizon mobile and home device protect comes in—a comprehensive protection plan designed to safeguard your entire home tech ecosystem, regardless of your Verizon pricing plan. All protection and support features are accessible and managed directly from the user’s device, ensuring convenience and real-time assistance.
Understanding what Verizon home device protect offers can help you make an informed decision about protecting your valuable electronics. This guide will walk you through everything you need to know about this service, from device coverage, adding a new Verizon line, to claims processes and additional benefits that go beyond basic protection.
Overview of Verizon Home Device Protect
Verizon Home Device Protect (VHDP) is a comprehensive protection plan that covers home devices against damage, malfunctions, and technical issues. Unlike traditional warranties that only cover manufacturer defects, this service provides broader protection for mechanical failures, electrical breakdowns, power surges, and even accidental damage for certain portable electronics.
The service costs $25 per month plus tax and is powered by Asurion in partnership with Verizon. What sets home device protect apart from other warranty services is its device-neutral approach—you can protect eligible home tech regardless of where or when you purchased it, as long as it was bought new or refurbished from any retailer.
A key distinction to understand is that Verizon home device protection specifically excludes mobile devices, which are covered under separate Verizon mobile protect plans. This service focuses exclusively on non-mobile electronics that make your house a connected, functional home.
To be eligible for Verizon home device protect, you must have an existing Verizon broadband account (such as Fios home internet, LTE home internet, or 5G Home) or a qualifying Verizon mobile account. Eligibility and coverage are subject to certain criteria, such as device specifications and account status. The service covers an unlimited number of eligible devices per household, subject to specific claim limits and annual aggregate maximums.
Benefits and Features
Verizon Home Device Protect stands out by offering a robust suite of benefits designed to keep your home tech running smoothly and securely. With this plan, you gain access to premium tech support available around the clock, ensuring that help is always just a tap or call away. The tech coach app enhances your experience with tap-to-call and tap-to-chat features, providing instant access to device optimization tips, troubleshooting, and personalized insights for your eligible home tech.
Security is a top priority, and the digital secure app delivers advanced digital security tools, including identity theft monitoring and the option to enroll in ID theft alarms. This means your personal information and devices are protected from evolving digital threats. In addition, in home visits from device experts are included, offering hands-on support for setup, maintenance, and optimization of your home device ecosystem.
Verizon Home Device Protect offers security for a wide range of eligible home entertainment, home tech, home entertainment systems and gaming consoles to security cameras and certain portable electronics. This also applies to the shared data plan on select locations. Whether you’re streaming, gaming, or managing smart home devices, you can count on comprehensive device protect features to keep your technology investment safe and performing at its best. Of course, while certain criteria apply, this service will cover devices purchased through Verizon on a shared data plan.
What Devices Are Covered
The breadth of device coverage under Verizon home device protect is extensive, encompassing virtually every category of home electronics you might own. Understanding which devices qualify can help you determine if this protection plan makes sense for your household’s tech investment.
Device management, security features, and support for covered devices are accessible through Asurion mobile applications, which are required for certain functionalities.
Home Entertainment Systems
Your covered home entertainment devices include smart TVs, streaming players (except Verizon branded units), gaming consoles, audio systems, speakers, and AR/VR equipment. Whether you own a PlayStation, Xbox, Nintendo Switch, or any gaming devices, they’re all eligible for protection. This coverage extends to home theater systems, soundbars, and even vintage gaming consoles that still meet the basic requirements.
Office and Computing Equipment
For your home office setup, eligible tech includes laptops, desktop computers, tablets, printers, monitors, external hard drives, and wireless networking devices. However, there are some important os restrictions to note—devices must run Windows 7 or newer, Android 1.6 or newer, or apple operating system version 10 or newer to qualify for coverage.
Wearable and Connected Devices: Home Tech and Pet Tech
The plan covers wearable accessories like smartwatches and fitness trackers, along with an expanding category of connected devices. This includes home healthcare devices such as smart blood pressure monitors, pulse oximeters, and Wi-Fi enabled health monitoring equipment. Even pet tech like smart collars and automated feeders fall under the protection umbrella.
Smart Home and Security Equipment
Your smart home ecosystem is also protected, including smart thermostats, video doorbells, smart locks, security cameras, motion detectors, smart lighting systems, and robotic vacuums. The coverage extends to alarm devices, keypads, sensors, and other components that make up your home security system.
It’s important to note that certain devices are explicitly excluded from coverage. These include verizon branded streaming devices, mobile phones (which require Verizon mobile protect), and provided routers from Verizon. Additionally, devices must be fully functioning at the time coverage begins, and any pre-existing damage won’t be covered.
Estimated Tech Investment and Coverage
Your estimated tech investment is a key factor in determining the value of Verizon Home Device Protect. The plan is designed to safeguard your home device collection, whether you’ve purchased devices from Verizon or other retailers, as long as they meet the eligibility requirements. Device price estimates based on the type and age of your devices help determine the level of coverage and the monthly premium, ensuring you get protection tailored to your needs.
Bonus Perks: Complete Tech Care, Digital Security Tools and Hassle Free Repairs
With a generous plan aggregate claim limit, you can file claims for accidental damage, loss, or theft across all your covered devices. The process is straightforward—simply file claims online or through customer support, and enjoy hassle free repairs or replacements for your home tech. This means less downtime and more peace of mind, knowing your estimated tech investment is protected against life’s unexpected mishaps.
Verizon Home Device Protect is built to cover devices you rely on every day, from smart TVs and laptops to portable electronics, so you can focus on enjoying your technology rather than worrying about costly repairs or replacements.
Coverage Areas and Addresses
One of the valuable features of Verizon home device protect is its flexibility regarding where your devices are covered. Understanding the coverage areas and address options can help you maximize the value of your protection plan.
Primary Coverage Location
Your Verizon account address serves as the main covered location for all eligible devices. This is typically your primary residence where your Verizon broadband account or mobile service is registered. All eligible home tech at this customer location receives full protection benefits under the plan.
Second Residence Coverage
A standout feature introduced in recent updates is the ability to add a second covered address to your plan at no additional cost. This second address option allows you to protect devices at locations like a college student’s apartment, a vacation home, or a family member’s residence where you have eligible tech.
The second address must be primarily residential and cannot be used for business purposes. You’re allowed up to three changes for the second address within any 12-month period, providing flexibility if your secondary location needs change.
Shared Coverage Limits
Both the primary address and second covered address share the same plan aggregate claim limit of $5,000 per rolling 12-month period. This means your total claims across both locations cannot exceed this amount annually. Each individual claim is capped at $3,000, regardless of which address the device is located at.
When filing claims for devices at either address, you’ll need to specify the location and provide proof that the device is at one of your covered addresses. The claims process remains the same whether you’re dealing with tech at your primary residence or your second location.
Services Beyond Device Protection
While device protection is the core offering, Verizon home device protect includes several additional services that add significant value to the subscription. These extra benefits often justify the monthly cost even for households with moderate tech investments. Users should review the tech coach terms to understand data privacy, service features, and support limitations related to the Tech Coach app.
Premium Tech Support and Expert Assistance
Subscribers receive 24/7 premium tech support for troubleshooting, device configuration, software help, and optimization guidance. This tech services component provides expert assistance regardless of where you purchased your devices or when you need help, and even implements a consumer tech forecast. The support extends to software issues, connectivity problems, and general device optimization.
The service includes access to the tech coach app, which offers device tips, optimization tools, and convenient tap to call or tap to chat support features. This proactive support functionalities help prevent issues before they become serious problems requiring claims.
Professional Installation Services
For eligible devices in select locations, Verizon home device protect includes optional product installation services. Verizon home internet customers receive free installation for new devices, while others pay $49 per device for professional setup. These installation services cover device configuration, network connection, and basic optimization.
The service includes bi-annual expert visits—two free in home visits per year from certified technicians who can help with device maintenance, optimization, and troubleshooting. These visits are particularly valuable for complex home entertainment systems or smart home setups.
Digital Security and Enhanced Protection
Recent changes to the service have affected the digital security tools component. Previously bundled digital security features like identity theft monitoring, three national credit bureaus monitoring, and id theft alarms have been separated into standalone services. Current subscribers should verify what digital secure app features remain included in their specific plan.
For households concerned about wi fi access security and device protection, complete tech care services help ensure your connected devices remain secure and optimized. This includes guidance on router configuration, network security, and device-level protection strategies.
Plan Details and Enrollment
Getting started with Verizon Home Device Protect is simple. To enroll, you’ll need an active Verizon mobile account or a Verizon broadband account, such as Fios Home Internet or LTE Home Internet. Your primary address for coverage will be your Verizon account address, ensuring all eligible home devices at that location are protected.
If you have tech at a second residence—like a vacation home or a family member’s apartment—you can add a second covered address at no extra cost. This can be managed through the Asurion dashboard or when filing a claim. The second covered address must be used primarily for residential purposes, not for business purposes, and you can update this address up to three times within a 12-month period.
For complete details about eligibility, coverage, and the claims process, visit the Verizon website or reach out to customer support. This ensures you have all the information you need to make the most of your home device protect plan and keep your home tech investment secure.
Claims Process and Support
Understanding how to file claims and what to expect during the process is crucial for getting the most value from your Verizon home device protect coverage. The streamlined claims system is designed to minimize device downtime and get you back to using your tech quickly.
Filing Your Claim
When you need to file claims for a covered device, you can submit your request online through your Verizon account portal or mobile app. The process requires basic information about the device, including the nature of the problem, purchase details, and device price estimates based on current market values.
You’ll need to provide proof of purchase when possible, though the service doesn’t require that devices were purchased from Verizon. For devices purchased without receipts, the system uses device price estimates to determine coverage amounts and appropriate service fees.
Claim Tracking and Communication
Once submitted, you can track your claim status 24/7 through your Verizon account dashboard. The system provides regular updates via email and app notifications throughout the entire claim process, from initial review through resolution.
Most claims receive quick processing to minimize disruption to your daily tech use. The goal is hassle free repairs when possible, or prompt replacement when repair isn’t feasible or cost-effective.
Service Fees and Coverage Limits
Each approved claim is subject to a service fee of either $0, $49, or $99, depending on the device type and nature of the claim. These fees are significantly lower than typical repair costs or deductibles on traditional insurance policies.
The single-claim reimbursement maximum is $3,000 as of April 2024, with the annual aggregate claims limit set at $5,000 per rolling 12-month period. This structure allows for multiple smaller claims or fewer high-value claims depending on your household’s needs.
Repair vs. Replacement Decisions
The claims process determines whether your device can be economically repaired or if replacement is more appropriate. For repairs, the service works with qualified technicians to restore your device to fully functioning condition. When replacement is necessary, you receive a comparable device or reimbursement based on current market values.
In-Home Support Services
The in-home support component of Verizon home device protect goes beyond simple device protection to provide comprehensive technical assistance in your living space. These services help ensure your devices work optimally and integrate properly with your home network.
On-Site Troubleshooting and Network Assessment
Certified technicians can visit your home to provide troubleshooting assistance for device issues, connectivity problems, and performance optimization. These visits include professional evaluation of your home network performance, wifi access points, and overall tech setup efficiency.
The network assessment service helps identify bottlenecks, dead zones, or configuration issues that might be affecting your devices’ performance. Technicians can recommend positioning changes, settings adjustments, or additional equipment to improve your overall tech experience.
In Home Visits for Device Setup and Configuration Services
For new devices, the in home visits include installation and configuration of eligible streaming players, wireless printers, smart home devices, and other covered electronics. Technicians ensure your new tech integrates properly with existing systems and is optimized for your specific use cases.
The service covers software setup, account configuration, and basic user training to help you get the most from your devices. This is particularly valuable for complex devices like smart home hubs, entertainment systems, or productivity equipment.
Service Limitations and Availability
While comprehensive, the in-home support services have certain limitations. They don’t include physical mounting of devices, installations requiring specialized tools, or support for Verizon branded router configurations (which fall under separate support channels).
Services are subject to technician availability in your area and require appointment scheduling. Some rural or remote locations may have limited availability for in home visits, though remote support through the tech coach app remains available 24/7.
The twice-yearly visit allowance resets every 12 months, and unused visits don’t roll over to the following year. Planning your visits around major device acquisitions or seasonal tech updates can help maximize this benefit.
FAQs and Support
If you have questions about Verizon Home Device Protect, support is always within reach. The Tech Coach app offers proactive support functionalities, including device tips, device optimization, and troubleshooting guidance for your home device setup. For more complex issues, you can schedule in home visits with certified experts who can assist with network assessments, device setup, and resolving technical challenges.
The Digital Secure app provides additional peace of mind with identity theft monitoring and the ability to enroll in id theft alerts, helping you stay ahead of potential security threats. Should you need to file a claim, the process is quick and convenient—submit your claim online or through customer support, and track its progress via your Verizon account.
Whether you need help optimizing your devices, protecting your identity, or resolving a technical issue, Verizon Home Device Protect offers a comprehensive support system to keep your home tech running smoothly.
Is Verizon Home Device Protect Right for You?
Determining whether Verizon home device protect makes sense for your household depends on several factors, including your estimated tech investment, internet usage patterns, and comfort level with technical troubleshooting.
For households with significant investments in home electronics—particularly those with gaming devices such as consoles, then smart home systems, home healthcare devices, or extensive entertainment setups—the protection can provide substantial peace of mind. The unlimited device coverage and broad eligibility criteria make it particularly attractive for tech-heavy homes.
The additional services like premium tech support, in home visits, and professional installation add value beyond simple device protection. For less tech-savvy users, having access to expert help for setup, optimization, and troubleshooting can be worth the monthly cost regardless of whether you ever need to file a claim.
Consider your household’s historical experience with device failures, your comfort level with DIY repairs, and the replacement cost of your current eligible tech when evaluating this service. Remember that coverage begins immediately for tech support services, while device breakdown and accidental damage coverage starts 31 days after enrollment.
Whether you’re protecting a gaming setup, smart home ecosystem, or comprehensive home office, Verizon home device protect offers a unified approach to safeguarding your digital lifestyle. The combination of device protection, expert support, and professional services creates a comprehensive safety net for modern connected homes.
Final Checklist
Before you enroll in Verizon Home Device Protect, or Verizon Mobile Protect review this checklist to ensure you’re ready to maximize your coverage:
- Confirm you have a Verizon mobile account or Verizon broadband account (Fios Home Internet, LTE Home Internet or Verizon Home Internet Customers).
- Check that your devices meet eligibility requirements for tech support, including the correct Apple operating system version, Android version, or Windows OS version.
- Review the plan details, including your estimated tech investment, coverage options, and the claims process.
- Familiarize yourself with the benefits and features, such as premium tech support, digital security tools, and in home visits.
- Understand the terms and conditions, including the plan aggregate claim limit, data usage, and any OS restrictions.
- Ensure Wi-Fi access is available for installation services and that your devices are fully functioning at the time of setup.
- Explore optional product installation services and verify your devices are ready for installation.
- Check your residence coverage, including your primary covered addresses and any second covered address, ensuring the latter is used for residential purposes only.
- On your preferred covered addresses, make sure you have the necessary permissions to enroll in identity theft monitoring and id theft alerts through the Digital Secure app.
- Review the Tech Coach app’s terms, including tap-and-call, tap-and-chat, device optimization, and insights features.
- Be aware that data usage applies and that any data collected by the Tech Coach app is used solely for Tech Coach services.
By following this checklist, you can confidently enroll in Verizon Home Device Protect and enjoy comprehensive protection and support for your home tech, while enjoying all the eligible home entertainment to your heart’s content.
